First Step Checklist
To receive the fastest response to your technical questions, please complete the following check
list before you call or send e-mail:
- You may already have the information you are looking for. Before calling, consult you product
documentation, product help section, our Updates and Patches (to the right)
and our FAQs (to the right).
- Before you call, get the exact version number of the application you are on. To get this information, select “Help” from you main menu and then choose “About”.
- Know the type of computer you are on and the version of the operating system you are using.
- When calling, be in front of your computer, with the computer on.
- Record the exact sequence of events that created the problem. Make sure that you can reproduce the problem by following the same series of steps.
- Let the technician know what you have already tried and the results of those attempts.
Free Installation Assistance
Complementary installation assistance is available by emailing support@officeworksoftware.com
Support
Paid Telephone Support service is available Monday through Friday, 9:00am - 6:00pm (Mountain Time), excluding US holidays. Call (866) 331 4534. $9.95 per-incident. An "incident" is defined as one question and a solution, no matter how long it takes to resolve that issue. All major credit cards accepted.
OrgChart Support Services
OrgChart Rush Services
If you have an urgent need to complete a chart, or if you don’t have the time to do it yourself, we can help. Our consulting services group will work with you to create the chart you need to meet your deadline.
Download Services and Requirements Document (PDF)
Email
Support@officeworksoftware.com
OrgChart Maintenance & Support
Anticipate having questions and special support needs? Sign up for one of our support plans and receive *unlimited email and telephone customer support, as well as maintenance and same version updates for Free.
(*Pertains to orders under $500. For orders over $500
email support@officeworksoftware.com for more information.)
| 6 Month Plan |
$49.95 |
 |
| 1 Year Plan |
$89.95 |
|
| 2 Year Plan |
$159.95 |
|
OrgChart Training & Consulting
We offer Web and on-site training to get you and your team up-to-speed in one day.
Email
Training@orgchartprofessional.com
Updates and Patches
Download the latest update for your software.
OrgChart 4.5
(Free update for OrgChart 4.1 and 4.2 users)
Tutorials
OrgChart Tutorials
Frequently Asked Questions
OrgChart FAQ's
User Manuals
OrgChart